Frequently Asked Questions

Take Me To Your Leader
We’ve been building websites a long time and in that time we’ve been asked a lot of questions. We always have answers! They might not be the ones you want to hear but we’re always here to smooth your way forward online.

Here are just a few of the frequently asked questions we’ve come across over the years.

If your question isn’t here, feel free to contact us.
Don’t worry, we’re happy to walk you through the process to make it as pain free as possible. Check out our process page to see just how we work.
The price of your website will vary depending on what you need from it. Imagine you were building a house from scratch! The price would depend on a lot of factors – websites are the same. Our website projects usually start around $2500 for a basic business site and range upwards depending on the best solution for your business.
A domain name is your address on the internet. Typically it’s something like www.yourcompanyname.com

It is generally renewable on an annual basis.
Web hosting is service that lets your website be seen on the internet It’s basically the place where all the files that make up your website reside. It is usually a monthly or annual cost.

We provide Managed Hosting that starts at $97 per month and includes software updates, security monitoring, along with a host of other services to protect your website investment.
Yes we can. We can register a domain name for you and manage it so that it doesn’t expire. We also offer several hosting packages to enhance your website investment.
That’s okay too as long as the hosting is suitable to meet the needs of your website. We can perform a check for you to make sure that it conforms. If it doesn’t we would be happy to recommend an upgrade with your existing provider or offer you one of our own packages. It really doesn’t matter where your domain name is registered as long as you have access to its settings (and you remember to renew it!).
This depends on the complexity of the site and how quickly you can provide the content. We have a process in place to help with the content collection. We can also provide a content creation service for you. But typically a basic website takes around 4 weeks from start to finish.
Yes, all of our websites are fully responsive and will work on all devices. We optimize your website across multiple devices such as phones and tablets as well as desktops.
Absolutely, in fact that’s one of our specialties.
Typically we’d prefer the content comes from you as you know your business better than anyone. But we do appreciate this is one of the hardest parts of getting a website and results in overwhelm for a lot of people. We have a great process in place to help you develop the content and we are glad to help you with that if writing isn’t really your thing – we just need the basics and will build on that for you.
Initially WordPress was a blogging platform. Now it’s one of the most widely used website CMS platforms out there. Content Managed Systems (CMS) is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills, just a browser and an internet connection.

If we think a different platform would be a better solution for you we are happy to build your website using something else. We are experienced in Joomla, Shopify, HTML, BigCommerce as well as WordPress.
Yes we can. We also provide video tutorials for our clients and we have a Support Desk for any other questions. We can also run onsite training in certain geographical areas.
Yes we can. We also provide video tutorials for our clients and we have a Support Desk for any other questions. We can also run onsite training in certain geographical areas.
We’d be happy to. We have in-house designers to help with all your branding needs.
Search Engine Optimisation is all about getting your website found when someone types a keyword into a search engine such as Google. The higher up the page you are the more traffic you are likely to get and traffic = customers!
We’d love to try. Ranking well on search engines such as Google is an ongoing service and it’s not always guaranteed that you will get the number one spot. That depends on a lot of factors and you should really question anyone that promises this to you – if you use them it might end up with a ban from Google all together!

We, however, can work with you to make sure your website and content rank as high as possible.
Whilst we build our websites so that you can make the changes yourself we understand that not everyone wants to or has the time to so we offer a range of subscriptions to maintain your website for you.
You’ve just invested a lot of time and money into your hew website. A care plan protects that investment – think of it like a warranty on your new car!

We offer a range of care plans to suit most needs.
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