Let A WordPress Professional Maintain & Protect Your Website
It’s important that your website be maintained on a regular basis. Websites require regular updates, security checks, performance optimization, and regular troubleshooting. So if you have invested in a WordPress website, why not let us look after your investment We have installed and updated countless WordPress Websites and we know WordPress inside and out.
You have a business to manage and it takes a lot of time and effort to keep your site running smoothly. By hiring us to help you maintain your website, the chances of your site being down or needing major repairs are greatly reduced.
Why Does My Website Need To Be Maintained?
WordPress is constantly evolving and because of this your website files, theme and plugins need to be updated to keep up. If they’re not updated, it can cause visual and functional errors on your site. Hacking attempts are frequent with any website and outdated software is an easy open door for hackers. If your site is compromised it can adversely affect your business.
Most website owners don’t check their website on a regular basis as they either don’t have the knowledge or the time to do it. Missed issues and unnoticed downtime can lead to the loss of business as your potential customers will go elsewhere.
If your website is running slow, it can potentially lower sales, reduce your search engine rankings and even lose customers/visitors. Outdated or unsupported plugins can play a big role in hindering your website’s performance.
Some of the features our Care Plans Include:
Maintenance & Reports
We offer dedicated support for your WordPress website. Our Care Plans can include the following:
- Website Backups
- Update WordPress & plugins
- Security & Performance Scans
- Clean up Spam and Revisions
- Optimize Database
- Hosting
Training & Consulting
We offer Strategy Calls (included in the Web Elite Plan) which are great for talking strategy, live editing, training and brainstorming. We do not include the calls in our Pro plan but you can use your minutes for a call if you would like.
We send a Monthly Newsletter that includes useful articles on all subjects to do with your website and online business.
Support Time
All of our plans include Support Time. You can use your time for a variety of needs:
- Content updates
- Design changes
- Performance improvements
- Bug fixes
- Tutorial creation
- SEO
- Content creation
- Landing page creation
- Social media graphics
- Marketing funnels
Web Essentials
Best for most standard business websites that are updated monthly.
- Software updates
- Email support
- Preventative maintenance
- Plugin updates
- Weekly website backups
- Database optimisation
- Uptime monitoring
- Security scanning
- Selected plugin licenses
- Theme license
- 30 mins Support Time (no rollover)
- No long term contracts
- Cancel anytime
Web
Pro
Best for eCommerce, high traffic or sites that are updated weekly.
- Everything from Web Essentials
- Priority Email support
- Malware protection
- 45 mins support time (no rollover)
- Client dashboard
- Scan & fix broken links
- Basic SEO monitoring
- No long term contracts
- Cancel anytime
Web
Elite
Best for regularly updated, actively growing websites. Maximum results!
- Everything from Web Pro
- Priority phone support
- 90 mins support time (does not rollover)
- Monthly site audit
- Monthly report
- SEO report
- Quarterly strategy call
- No long term contracts
- Cancel anytime
Some Frequently Asked Questions
Our Client Plans are designed to be preventative, so we do our best to not let this happen. However, sometimes stuff happens! In that event, we will be there for you, helping to resolve the issue as quickly as we can. We can not guarantee that your site will not be hacked but we will do all that we can to restore your site as soon as we are able to minimise any impact on your business, as well as assist in the restoration of your website with one of our backups.
Your website’s performance, including load time, downtime and uptime, is dependent on your website software functioning correctly on the most recent version. We ensure your website is updated and if we notice problems or conflicts that arise from this, we will usually have the problem fixed before you’ve even noticed. We send you a monthly maintenance report that includes details of the updates that were made, your analytics and your uptime. We’re also here when you need assistance, instructions and changes.
Our Client Plans include most plugin licences for the duration of the time you are on a Client Plan. If you decide to terminate your Client Plan then you will need to purchase your own licences for any themes or premium plugins used. There are some exceptions such as some WooCommerce plugins. You will be advised if you need to maintain your own licences.
Well let’s be honest, the chances are if you have a problem it’s because you’ve neglected your website in the first place. Or you tried to do something yourself and well, you broke it! You could continue to try and fix it, taking your time and probably making it way worse or you could get help from the professionals. Think of your website like your car – it costs less to maintain than to fix when something goes wrong! Website maintenance is just like those regular oil changes you get for your car.
Payment can be made using any major debit or credit card (Visa, Mastercard, American Express). Payments will be automatically deducted on the monthly/quarterly/annual anniversary of signing up. PayPal is also accepted and will be set up as a recurring invoice.
If you are on a Client Plan we will roll-back to the backup state taken prior to performing the update. The methods for this vary in some cases. From there, you’ll be notified of the issue. The majority of issues are addressed free of charge, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
The plugin is still monitored for issues as before. If it causes no issues it remains on the site. We frequently encounter plugins with a variety of issues (e.g. it breaks the site); in such cases, the customer is notified of better (and up-to-date) alternatives.
We will run standard updates once per month. If there is an important update to prevent security issues, we will address those right away. We often wait a week or two before implementing major updates so that all the bugs get ironed out first. Depending on your client plan we may run updates more or less frequently.
The most common requests are content updates (new images, update hours, etc.) and small design tweaks, however, we are happy to do anything if the time allows. E.g. We can create a quick tutorial for you if you want to learn how to do something yourself and save your time for more complex issues.
Please note that ‘new feature’ requests will usually result in a project quote being sent as they tend to take longer than the monthly time slots allow.
No we do not. Our support hours are currently 9AM – 5PM EST, Monday through Friday. We have a dedicated support desk for our clients on plans and they receive priority care, according to their plan.
You are free to cancel at any time. No contracts. However, we do not offer refunds for contracts cancelled part way through their term.
We require one months notice. Please just request cancellation via email and we will stop the next payment. We’ll be sorry to see you go though and will welcome you back at any time in the future. Your business is important to us!
These consulting calls are reserved for our Elite clients, unless otherwise arranged. These clients are really interested in growing their online business. We will schedule a suitable time and meet up via Zoom (or even just telephone). You can use this time for coaching, training or general marketing strategy advice.
Unfortunately not. Your support time must be used every month or you will forfeit your support time for that month. We advise making regular updates to your site and suggest you add images or testimonials if you have no other changes. Support Time purchased as a special offer does roll over and is accounted for separately.
If you have a task that requires more time than you have allotted we will gladly provide you with a project quote that you can approve outside of your client plan. However, often we will assess the situation as it happens and with your approval work past your allotted time and bill you for any overages at the rate specified for your plan ($125 – $165 per hour). We also offer special offer ‘top up’ packs from time to time to our email subscribers so make sure you are on our list.
Yes we can. We will take a look and see what’s wrong and do our best to give you an approximate estimate as to what needs to be done and how long it will take to fix it.
Yes we can. Our plans are designed for our clients but we welcome businesses that want to establish a long term relationship with us as their professional and dedicated webmaster. We would first perform a Website Evaluation to see the state of your website. This will highlight any issues that arise. We will then make a list of fixes and suggestions for improvement in order to proceed with the website on a monthly client plan. We will action any minor fixes for your site. Any major issues will be presented to you along with a project quote to resolve them. The Website Evaluation is a fixed fee and usually takes 4 hours.
Well firstly, we built most of the sites that we maintain. They’re like our babies – we want to see them looked after. We also have years of experience and can usually fix things much quicker (and actually fix them) than if you try to do it yourself. By hiring us you’ll save yourself the stress of worrying about the upkeep of your website. You’ll also reduce the chance of lost potential leads and sales due to website issues and downtime. Spend your time growing your business and leave the tech problems to us – we like them!
Our Plans do include web hosting because optimized hosting is important for the performance of your website. They do not include domain registration although we would be happy to do that for you for an extra charge.
We do require that you use our hosting unless we have previoulsy okay’d it otherwise. Any issues that rise from 3rd party hosting are charged extra outside of the Client Plan.
Absolutely you can! Please just email us and we will set you up with a new plan. (This usually means we cancel your old plan and send you the link to approve the new plan – but there will be no interruption in your service).
Absolutely we can! Please either email us and we will set you up with a custom plan or use the ‘Apply Now‘ button on any of the plans above and select ‘Custom Plan‘
